FREQUENTLY ASKED QUESTIONS

FAQ

Dandelier is an automation tool for travel companies.

You can also design sales and marketing materials: campaigns, social media posts and other materials.

Below you will find answers to frequently asked questions.

What is Dandelier?

Dandelier is an AI-based offer automation tool and sales and marketing AI assistant for the travel industry. It helps to respond to requests for quotes, compile sales materials and automatically generate marketing content based on the company's own data.

What does Dandelier do in practice?

Retrieve real-time prices and availability from your own or partner's booking management system (PMS).
Generate a quote on a visual basis, with content that automatically adapts to your needs.
Create travel plans, product cards, promotional content, newsletters and social posts.
Help keep your customer data organised with a simplified CRM function.
Supports sales and marketing without the need for technical expertise.

What does Dandelier do in practice?

Yes. Dandelier supports several popular PMS systems such as Johku, Bokun, Moder and Hotellinx. Through integration, it can retrieve current prices and availability for offers.

Coming soon: Mews, Fare Harbor, Opera, BookVisit.
In addition, prices can be retrieved directly from Profitroom

Can I add both my own and a partner's products to the same offer?

Yes. You can easily combine your own and partners' products in the same offer, which makes the service particularly useful for DMC and group sales.

I do not have a booking system in place. Can I still use Dandelier and how?

Yes you can. Dandelier also works well without a reservation system. You can upload all the information you need during onboarding: images are automatically retrieved from your website and product and price information can be added directly as PDF files.

What kind of offer bases are available at Dandelier?

Four pre-promoted target group-specific offer models have been built into Dandelier: for individual tourists, international groups, corporate clients and private groups.

The offer can be sent to the customer in text form or using Dandelier's ready-made visual templates.

For each of the templates, there is a separate visual request for quotation template, where you can add your own images and standard texts in addition to the generative content. It is worth setting aside an hour or so to set up this functionality so that you can place the images you like in the way you want.

Do I need to know how to use AI or code?

No need. Dandelier is designed specifically for non-technical users. The service works with ready-made visual primers and guides you every step of the way.

Does Dandelier have commissioning training?

Dandelier is introduced with an onboarding tool that guides you through the data upload process.
It takes about 5 minutes to set up.
No training is required, the product is made so easy that the first offer can be made immediately after implementation.
The Dandelier Seed version has all the necessary customizations and offer templates ready to use
For Dandelier Blossom, Corporate and Enterprise users, we offer deployment training and personalisation support.

What is Dandelier NOT?

It is not a reservation system.
It does not automate pricing.
It is not just a bid generator.
It is not intended for large hotel chains.
It does not replace existing company systems such as PMS or invoicing software.

To whom is Dandelier for?

For small and medium-sized accommodation and activity companies that offer at least 1-2 times a week and want to serve both individuals and groups in a better and more personalised way.
For meeting and banquet facility rental operators who want to automate RFPs and improve sales productivitySmall travel agencies and DMCs who want to improve customer service or serve new target groups that were previously unprofitable
For tourism associations and regional organisations that want to increase their service level by automating their marketing communications

What benefit can I get from Dandelier if I don't bid often?

Even if the number of requests for quotes is low, Dandelier will help you to facilitate content production, create sales campaigns and manage customer data, among other things. It also serves as an internal sales and marketing reminder.

How are images, product descriptions and prices uploaded to Dandelier and how long should I allow?

All information is easily added during onboarding.

Photos are automatically retrieved from the company's website.
Product descriptions and prices can be read either from the PDF product cards or directly from the booking system.
Dandelier can automatically separate products into their own entities, as long as the downloaded file includes price information.
Even a simple file with all the information in a "single bundle" will work fine - as long as it is converted to PDF format before downloading.

The whole process should initially take about 30-60 minutes, but if all the files are ready, it should take about 10-15 minutes.

If you also want to use the visual quote templates, you should allow about an hour to add the images you like to each template.

I work with a number of other tourism operators in the region. Can I include their product and how should I do it?

Yes you can. For each partner you can create a provider, i.e. an operator, under which you can add:

the address of the partner's website, from which the images and content can be automatically downloaded
product cards with product descriptions, prices and other necessary information
your partner's booking engine integration, if you have a mutual agreement or if your partner is also a Dandelier user.

This allows you to combine the services of several companies into a single package and make effective, versatile offers to groups or international customers.

Dandelier® is a registered trademark owned by Dandelier Oy.